Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to Front Wave Research LLP(SEBI Research Analyst, Reg. INH000018407). We have kept it plain and fair.

1. Cancelling your subscription

You can cancel at any time from your account or by writing to support@frontwaveresearch.com. On cancellation, your subscription does not renew for the next term, and your access continues until the end of the term you have already paid for.

2. Refunds

• Because research is delivered continuously and is accessible immediately on payment, fees for the current term are non-refundable once the term has begun and research has been accessed.
• We will refund duplicate charges, amounts charged in error, or a charge for a term during which the service was materially unavailable due to our fault.
• If you cancel a newly started term within 48 hours of the charge and have not accessed any gated research in that term, you may request a full refund of that charge.

3. How refunds are processed

Approved refunds are made to the original payment method through Razorpay, typically within 5–7 business days of approval. The time for the amount to reflect depends on your bank or card issuer.

4. How to request a refund

Email support@frontwaveresearch.com from your registered email with your payment reference. We aim to respond within 3 business days. Unresolved concerns can be escalated via the routes on our Disclosures page.

This policy covers subscription billing only. It does not create any right to a refund based on the performance of any security or the outcome of any research view — investments are subject to market risk.